A Family Complained About My Service and Left Without Paying an $850 Bill, but I Managed to Turn the Situation Around

Friday nights at the restaurant are always busy, but that night started with a knot in my stomach I couldn’t shake. The moment the family walked in, I knew I was in for a long shift. They didn’t even sit before the demands started — they wanted the window table, then decided it was too sunny. They wanted more comfortable chairs, then complained the cushions were “too soft.” They asked for brighter lighting, then said it hurt their eyes. By the time we made it to drinks, their tone had already turned condescending. Every move I made was scrutinized. Every…

Continue reading…